At Colbbytyler Wall Clock, we are committed to ensuring that your order reaches you promptly and safely. Our delivery and return policies are designed to provide you with a hassle-free shopping experience, from the moment you place your order to the time your product arrives and beyond.
Delivery
We offer reliable and fast delivery services to customers around the world. Once your order has been confirmed, it will be processed within 1–3 business days. You will receive a confirmation email with tracking details as soon as your package has been shipped.
Delivery times may vary depending on your location:
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Domestic Shipping (within the U.S.): Typically takes 3–7 business days.
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International Shipping: Typically takes 7–21 business days, depending on the destination and customs clearance process.
Please ensure that all shipping information is accurate at the time of purchase. Colbbytyler Wall Clock is not responsible for delays caused by incorrect or incomplete addresses.
In rare cases, customs duties or taxes may apply for international shipments. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
If your order appears delayed or lost, please contact our customer support team at [email protected], and we will do our best to resolve the issue promptly.
Returns
We want you to love your purchase. If you are not completely satisfied with your wall clock, we offer a 30-day return policy from the date of delivery.
To be eligible for a return:
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The item must be unused and in its original packaging.
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A return request must be submitted to [email protected] within 30 days of receiving your order.
Once your return request is approved, we will provide instructions on how to send the item back. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Upon receiving and inspecting the returned item, we will notify you via email and process your refund to the original method of payment within 5–10 business days.
Exchanges and Damaged Items
If you receive a defective or damaged clock, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
Our team is here to assist you every step of the way to ensure you are completely satisfied with your shopping experience at colbbytyler.com.